Ordering

At PulseChic, we know how thrilling it is to refresh your wardrobe—whether you’re awaiting a bold printed dress for a weekend getaway, a sleek blazer for a big meeting, or cozy loungewear for lazy afternoons. That’s why our team works quickly yet carefully to get your order ready. Most everyday styles, like basic tees, straight-leg jeans, or simple knit tops, are inspected, folded with care, and packed into eco-friendly boxes within 1–2 working days. We use soft tissue paper to protect delicate fabrics (like silk or lace) and breathable garment bags for items prone to wrinkling, ensuring they arrive looking ready to wear.

For more detailed pieces that demand extra attention—such as sequined evening gowns, multi-layered ruffled blouses, or tailored suits with intricate stitching—processing times may extend to 3–4 working days. This extra time lets our quality team check every detail: ensuring embellishments (like studs or embroidery) are securely attached, verifying that zippers and buttons function smoothly, and confirming that hems and seams are neat. We want every piece to feel as polished and put-together as it looks, no matter how complex the design.

Please note: Orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed on the next business day. Once your package ships, we’ll send a confirmation email with a tracking number, so you can follow its journey and get excited to unbox your new PulseChic finds.

PulseChic delivers women’s clothing to fashion lovers worldwide, with shipping available to nearly every country. Whether you’re in a bustling city, a quiet suburb, or a coastal town, we’ll make sure your new pieces reach you.

Shipping times vary by location: Most orders within North America and Europe arrive in 5–10 working days, while international deliveries to Asia, Australia, and other regions typically take 10–15 working days. These are estimates—delays can happen due to customs processing (some countries have specific rules for textiles), local postal disruptions, or unexpected events like weather issues, which are beyond our control.

For orders shipped outside our base country, keep in mind you may be responsible for additional customs fees, import taxes, or duties. These charges are set by your country’s regulations (not PulseChic) and depend on factors like the item’s value, material, or type. We recommend checking with your local customs office before ordering to avoid surprises.

Your satisfaction matters most, and our customer service team is here to help with any order questions. Whether you need to track a shipment, check stock for a specific size or color, adjust your order (like swapping a style), or clarify delivery times, we’re ready to assist.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a brief description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues—like a last-minute address change before shipping—use our live chat feature during business hours, where a representative will help you right away.

Product

At PulseChic, we believe great clothing starts with responsible materials. We source fabrics and trims ethically and sustainably, focusing on quality, comfort, and supporting communities.

A large portion of our materials—from soft cotton and stretchy denim to lightweight linen and durable polyester blends—comes from trusted local suppliers. This reduces our carbon footprint by cutting down on transportation and supports local textile makers and small businesses, preserving their craft.

For specialized materials (like organic cotton, recycled polyester, or water-based dyes), we partner with global suppliers who share our commitment to ethics and the environment. Every material is tested: Fabrics are checked for softness, durability, and colorfastness, while trims (like zippers or buttons) are assessed for functionality and safety. We want your clothes to feel great and last through countless wears.

We work hard to make sure product images on our site match the true colors of our clothing, so you know exactly what to expect. Our photography team uses professional lighting and high-res cameras to capture lifelike hues—from the bright red of a statement dress to the muted beige of a knit sweater or the deep green of a blazer.

That said, slight color differences can happen. These might come from small variations in fabric batches (natural fibers like cotton can have subtle tone shifts) or differences in monitor settings (brightness, contrast, or screen calibration affect how colors appear). Rest assured, these differences are minor and won’t change the garment’s overall look. If you’re unsure—say, you want to match a new top to your favorite jeans—contact our team for extra photos or fabric swatches.

Returns

We want you to love your PulseChic clothes. For full details—including timelines, rules, and step-by-step instructions—visit our “Returns & Exchanges” page.

In short: Most unworn, unaltered items can be returned within 30 days of delivery, as long as they’re in original condition with tags, packaging, and any extras (like belts or accessories) included. Custom items (like personalized prints or tailored pieces) have specific guidelines, noted on their product pages.

We package every piece carefully—using padded envelopes for knits, rigid boxes for structured items, and tissue paper for delicate fabrics—to ensure they arrive perfect. But if your clothing comes damaged, defective, or wrong (like a torn seam, flawed fabric, or incorrect size), let us know right away.

To fix this quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the issue, and a copy of the delivery note. Our team will review your claim fast and arrange a replacement, repair, or full refund—whichever you prefer—at no cost to you. If we need the damaged item back for inspection, we’ll cover return shipping.

Payment

Currently, PulseChic doesn’t offer cash on delivery (COD). This helps us keep transactions secure and efficient—COD can cause delays, errors, or extra costs that slow down your order.

Instead, we offer secure, easy payment options: major credit cards (Visa, Mastercard, American Express), debit cards, and digital wallets like PayPal and Apple Pay. All transactions are protected by top encryption, so your details stay safe. These methods also make returns or refunds smoother if needed.

Yes! We’re proud to partner with Afterpay to offer flexible payments for customers worldwide, including Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks—no hidden fees if you pay on time.

This option works for most items, making it easy to refresh your wardrobe—whether you’re grabbing a new outfit, basics, or a statement piece—without waiting. Just pick Afterpay at checkout, create an account (or log in), and follow the steps to complete your order. Your clothes will ship as usual, so you can start styling sooner while managing payments on your schedule.